Terms of service

Definitions and agreement

“Handit,” “we,” “us,” and “our” mean Handit LLC and the Handit service it operates. “Service” means the Handit website, web application, browser extension, integrations, and related support. “Customer” means the organization that creates, buys, or authorizes a workspace. “You” means the Customer and each person it authorizes to use the Service.

By using Handit, you agree to these terms. If you use it for an organization, you confirm you have authority to accept these terms for that organization or that an authorized person has done so.

The Service and the current pilot

Handit provides a shared workspace for sending, accepting, tracking, rerouting, and closing workplace asks. The current pilot is free, does not require a payment card, and will not automatically convert into a paid subscription. If paid plans are introduced, we will show the price and ask the Customer to opt in before any charge.

The Service is still developing. Features may change, and the pilot has no guaranteed service level or uptime commitment. We nevertheless take reliability, security, and clear notice seriously.

Accounts and workspace ownership

You must provide accurate account information, protect your sign-in method, and promptly report suspected unauthorized access. A Customer controls its workspace; the person who creates it is the first admin, not necessarily its permanent owner. Admins manage invitations, roles, and membership on the Customer's behalf. The full rule is in our Workspace Ownership Policy.

Acceptable use

You may not use Handit to break the law, infringe rights, distribute malware or unsolicited bulk messages, harass people, probe or disrupt the Service, evade access controls, or submit content you are not authorized to share. You may not reverse engineer or resell the Service except where law expressly permits it or a written agreement allows it.

Customer content and confidentiality

The Customer and its users retain their rights in content submitted to Handit. They give us the limited permission needed to host, process, transmit, back up, and display it solely to operate, secure, and support the Service. You are responsible for having the rights and authority to submit that content.

We treat non-public Customer content as confidential. We will not use or disclose it except to provide the Service, at the Customer's direction, to investigate security or abuse, as required by law, or as otherwise described in the Privacy Policy. Human access is restricted to the minimum necessary for those purposes.

Handit software and feedback

Handit and its licensors own the Service, software, design, and related intellectual property. These terms give you a limited, non-exclusive, non-transferable right to use the Service for the Customer's internal business while the account is active. If you send feedback, we may use it without restriction or payment, but we will not identify you or the Customer publicly without permission.

No unapproved publicity

We will not use a Customer's name, logo, quotes, or testimonial in marketing without prior permission. Permission can be withdrawn for future use by contacting us.

Third-party services

Handit relies on service providers and may connect to services a Customer enables, such as Slack, Microsoft Teams, email, and browser tools. Their terms and availability may apply separately. We remain responsible for our obligations under these terms, but cannot control or guarantee an independent third-party service. Current providers are listed on the subprocessors page.

Privacy and data processing

Our Privacy Policy explains our data practices. When Handit processes Customer-controlled personal data as a processor or service provider, we use it only to provide, secure, and support the Service and follow the Customer's lawful instructions. Customers that need a DPA should contact us before placing regulated production data in Handit.

Export, closure, and deletion

A Customer admin may request a reasonable export of active workspace data in a commonly used format by contacting us. Export capabilities may be limited during the pilot, so a Customer should not treat Handit as its only archive. An authorized admin may request closure at any time. After closure, content becomes inaccessible and is scheduled for deletion from active systems within 30 days and from rotating backups ordinarily within 90 days, subject to legal, security, and dispute-preservation needs.

Suspension and service changes

We may limit or suspend access to address unlawful use, abuse, a security threat, nonpayment under a future paid plan, or material risk to users or the Service. Except for urgent security, legal, or harm-prevention cases, we will try to notify the Customer, explain the reason, and allow a reasonable opportunity to resolve the issue or export data.

We may change or discontinue features as the Service develops. For a material reduction to the Service or a future price change affecting an existing Customer, we will give reasonable advance notice—normally at least 30 days—unless law, security, or an emergency requires faster action.

Appropriate use of Handit

Handit can coordinate approvals, reviews, missing inputs, access requests, and delivery work, including requests involving legal or financial teams. It is not an emergency-response system, a substitute for professional advice, or the sole authoritative record for safety-critical instructions. Customers should keep appropriate backup records and escalation paths for work where delay or error could cause serious harm.

Disclaimers

To the extent permitted by law, the Service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. These disclaimers do not limit rights or warranties that law does not allow us to exclude.

Limitation of liability

To the extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or business interruption. Handit's total direct liability arising from the Service will not exceed the greater of US $100 or the fees the Customer paid for the Service during the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, breach of confidentiality, infringement of the other party's intellectual property, or liability that law does not permit a party to limit.

Changes and contact

We may update these terms as Handit develops. For a material adverse change, we will provide reasonable advance notice—normally 30 days—by email, in the Service, or on the website unless law or security requires faster action. Continued use after the effective date means the revised terms apply. Questions and legal notices can be sent to hello@handit.to.